Return & Exchange Policy

We want every order from Guadalupe Gifts to feel right when it arrives — and if it doesn't, we're here to help. Because so many of our pieces are devotional, handcrafted, imported, or made with precious metals, this policy is written to be fair to you while protecting the care and value that go into each item. If you have any questions about size, materials, measurements, care, production time, or shipping before you order, please reach out. We're glad to send extra photos, videos, or details so you can buy with confidence.

The short version

  • You have 15 calendar days from the date of delivery to request a return or exchange.
  • Choose your refund: back to your original payment (less a 20% restocking fee), or store credit with no restocking fee (it never expires).
  • Just email us first for a Return Authorization before sending anything back.
  • Items should come back unworn and in their original packaging.
  • Damaged, defective, or wrong item? Tell us within 5 days, and we'll make it right.
  • A few categories are final sale (listed below) — mostly solid gold, custom, artwork, and international orders.

How to start a return or exchange

It's a simple, three-step process. Please don't ship anything back until we've approved it — returns sent without an approved Return Authorization (RA) may be refused.

  1. Email us at info@guadalupegifts.com with your order number, the item(s), the reason, and a photo if we ask. You can also call or message us on WhatsApp.
  2. Receive your RA and return instructions. We'll let you know the return address and whether a prepaid label is available for your order.
  3. Ship it back securely — ideally in the original packaging, with your invoice and RA number included, using a tracked, insured method. We'll inspect and process it (please allow up to 10 business days after it reaches us).

Your window: 15 days

Eligible return and exchange requests can be made within 15 calendar days of your confirmed delivery date (as indicated by carrier tracking). To keep things fair for everyone, items need to come back:

  • Unworn, unused, and unaltered;
  • With all tags attached;
  • In the original packaging, with any certificates, gift boxes, pouches, cards, and components; and
  • Free of signs of wear, damage, or exposure to moisture, perfume, lotions, or chemicals.

Your refund options

For an approved, eligible return, you choose how you'd like to be refunded:

  • Store credit — no restocking fee. It never expires and can go toward anything in the shop. This is the simplest option and keeps the most value in your pocket.
  • Refund to your original payment — less a 20% restocking fee. This fee helps cover the inspection, handling, repackaging, and payment processing costs associated with a return, so we can keep our prices fair for everyone.

Original shipping, insurance, customs fees, duties, taxes, and non-recoverable payment-processing costs aren't refundable. If we provide a prepaid return label, its cost may be deducted from your refund or store credit (unless we waive it as a courtesy). You're always welcome to use your own insured, trackable carrier instead, with our approval.

Exchanges

We're happy to consider exchanges within the same 15-day window. Exchanges need written approval before you ship the item back, and the piece should be unworn, unused, and in original condition with all packaging and components. Exchanges depend on availability — if the piece you want isn't available, we'll offer store credit, a refund per this policy, or another fair resolution. For an approved exchange, you'd cover any price difference, return shipping, the new outbound shipping, and any applicable label cost or taxes.

Return shipping

For approved standard returns and exchanges, we may offer a prepaid return label for your convenience. A prepaid label isn't automatic, and its cost may be deducted from your refund, store credit, or exchange balance unless we waive it in writing. You're also welcome to use your own insured, trackable shipping — we recommend tracking, insurance, and delivery confirmation for your protection, since we can't be responsible for return shipments that are lost, delayed, or damaged in transit. (High-value, solid-gold, custom, artwork, and final-sale items don't qualify for automatic prepaid labels.)

Damaged, defective, or incorrect items

We inspect every order before it ships, but if something arrives damaged, defective, or incorrect, we'll take care of it. Please email info@guadalupegifts.com within 5 calendar days of delivery with your order number, clear photos of the item and packaging, and a short description. Once approved, we'll choose the right fix — a replacement, repair, store credit, refund, exchange, or prepaid return label. (Claims sent without photos or after the 5-day window may not be accepted.)

Caring for your piece

Our jewelry is made from genuine materials — Sterling Silver 925, gold-filled, gold vermeil, gold-plated finishes, and solid gold, depending on the piece — and a little care keeps it beautiful for years. Please keep jewelry away from perfume, lotions, cosmetics, soaps, water, sweat, chlorine, and chemicals, and remove it before sleeping, showering, swimming, or exercising. Store it separately and dry, ideally in its box or an anti-tarnish pouch.

A few things are natural and not manufacturing defects: sterling silver may tarnish or develop a patina over time, and gold-plated or vermeil finishes (a gold layer over a base metal) can wear with use and exposure. These are normal characteristics of the materials. Because of that, wear, tarnish, fading, plating wear, scratches, or damage from use, moisture, chemicals, or improper care aren't covered for return, exchange, or refund — and following the care guidance on the product page helps protect your eligibility.

A note on size & scale

Many devotional medals, rosaries, rings, and pendants are intentionally crafted in traditional, delicate, or miniature sizes, and photos may appear larger or smaller depending on your screen. Please review the measurements (we list millimeters and dimensions wherever we can), and ask us for extra photos or video before ordering if you're unsure. Returns based on size, scale, style, or a change of mind are welcome as standard returns under the terms above.

Final sale items

A few categories are final sale because of their handcrafted nature, customization, precious-metal value, or international handling. These can't be canceled, returned, refunded, exchanged, or issued store credit unless required by law or approved by us in writing as a courtesy:

  • Solid gold jewelry (necklaces, medals, rings, bracelets, pendants);
  • Catholic artwork, including Certified Basilica Art;
  • Home décor (statues, figurines, framed pieces, wall art);
  • Personalized or engraved items;
  • Made-to-order, custom, and special-order items;
  • Sale, clearance, promotional bundles, and heavily discounted merchandise;
  • Items marked "Final Sale"; and
  • International orders.

A standard welcome or courtesy discount code doesn't make an item final sale on its own — only the categories above (or items clearly marked final sale) are excluded. Eligible discounted returns are refunded on the actual amount paid after discounts, under the same terms above.

Made-to-order, custom & Certified Basilica Art

Made-to-order, custom, and special-order pieces — along with Certified Basilica Art and imported artwork — are created or sourced specifically for you, often in coordination with artisans, workshops, and customs. Because real costs are committed as soon as production begins, these items can't be canceled, modified, or refunded once production starts, even before they ship. We provide timelines in good faith, but delays due to artisans' schedules, materials, customs, weather, or carriers are outside our control and don't change an item's final-sale status. We'll always keep you informed and help where we can.

Holiday & gift returns

Holiday extension: eligible standard items purchased between November 1 and December 24 may be returned for store credit through January 15, provided they meet the usual return conditions and go through the RA process. Final sale items remain excluded.

Gifts: eligible gifts may be returned for store credit within 15 days (or under the holiday extension), and that credit can go to the purchaser or, when appropriate, the recipient.

Shipping, addresses & delays

We offer free shipping on U.S. orders. Please double-check your address at checkout (including apartment or unit numbers) — we can't be responsible for packages that are delayed, returned, or lost due to an incorrect or undeliverable address, and reshipping an undeliverable order may incur additional costs. If a package comes back to us, we'll email you and give you 14 days to confirm a deliverable address and cover any reshipping costs.

Once a carrier marks a package delivered, we're not able to take responsibility for theft or loss after that point. Delays caused by carriers, customs, weather, or other events outside our control don't cancel an order or automatically qualify it for a refund — but we'll always help you track things down.

International orders

International orders are final sale. You're responsible for any customs duties, VAT, import taxes, or brokerage fees required by your country, and we can't be responsible for customs delays or refused clearance. We don't provide automatic prepaid return labels for international orders.

Wholesale

Wholesale sales are final. Claims for damaged, missing, or incorrect items must be submitted within 14 calendar days of delivery with order details and photos.

Courtesy exceptions

From time to time, we may, at our discretion, offer a courtesy accommodation — such as partial credit, a prepaid label, a repair, or another resolution — in specific situations. A courtesy in one case is exactly that, and doesn't change this policy or create an obligation to do the same in another case.

A few formalities

By placing an order, you acknowledge that you've had the chance to review these return, exchange, store credit, restocking fee, refund, shipping, care, production, customs, and final-sale terms. To the extent permitted by law, purchases are governed by the laws of the State of Florida, with disputes handled in Broward County, Florida. Nothing here limits any non-waivable rights you may have under applicable consumer-protection law. Guadalupe Gifts® is a trademark of Guadalupe Gifts and is the subject of an active U.S. trademark application.

Questions before you order?

We're genuinely happy to help with sizing, materials, finishes, care, timelines, or anything else before you buy.